Online Ordering

> How Secure Online Ordering Works
> Purchasing an Upgrade | Gold Club Members
> Downloading vs. CD-R | Shipping & Handling
> Unlock Codes | Refunds, Re-Downloads & Replacement Disks
> Promotions | Order using Online Order Form 

We accept payments via MasterCard, Visa, Discover, American Express, PayPal, money order, and personal check.

Some software products (e.g. Rhino Baseball) can be downloaded immediately from our web site when ordered via credit card or PayPal.

For 1-time download stats files (which are not protected by a security mechanism), you must wait to receive an email from us which contains the downloading instructions before you can download the product.

For products purchased via personal check, we must wait until your check clears the bank before we can fully process your order (which means sending your CD or email downloading instructions).  

How Secure Online Ordering Works 

Ordering products or services from Rhino Software via our online order system is 100% safe and secure.

After selecting items you wish to buy from the order form provided below and clicking the Calculate Order button, you'll be transferred to a series of pages where you can (1) review what's in your shopping cart, (2) provide your name & shipping address, and (3) enter your credit card information.

Your online transaction is processed by the PayPal payment gateway (a secure SSL encrypted transaction server) which guarantees that your transaction is completely safe. You'll see a padlock symbol at the bottom of your web browser when you reach the secure order page on PayPal that asks for your credit card number and expiration date, or you can opt to sign-on to PayPal and pay using your PayPal account. 

Upon successful completion of your online order, you will receive a confirmation email from Rhino Software that serves as your official customer receipt. Please hold onto this email as it contains your customer order number and includes directions and a Username and Password that you need to download software from our web site.

Some software products (such as Rhino Baseball) are available for immediate download after you complete your online order. All of our software titles are also available on CD-R. For an explanation of the differences between downloading products from the web versus receiving them on CD-R, click here. 

Shipping & handling charges only apply to products purchased on CD-R. For details about our shipping methods and policies, click here. 

Purchasing an Upgrade

If you've previously purchased Rhino Baseball or Rhino Hockey at least one time over the past three (3) seasons, then you're eligible to buy the current version of the software at the Upgrade Price shown on the order form. 

Please note that purchasing the current version of the software also entitles you to receive any free software upgrades that may be published during that sport's current season.

To order an upgrade, simply place your online order as you normally would. On the page where you can review your order quantity & price, you will see a box where you can enter a Promo code or Upgrade request. Type the phrase Upgrade Order into that box. That's all you need to do.

Your online order receipt will still show the Full Price and you'll be charged Full Price. Once we receive your online order and verify that you are indeed a legitimate repeat customer, then we will apply the upgrade discount to your order and you'll be refunded the appropriate amount to your credit card or PayPal account. Please allow up to 14 days for us to process your rebate/credit transaction.   

Gold Club Members

If you've previously purchased Rhino Baseball from us at least twice during the past 4 seasons, then you're eligible for Gold Club Member pricing.

For example, if you purchased Rhino Baseball Deluxe from us in 2005 and 2007, you're eligible to purchase it in 2008 at the discounted Gold Club Member price.

Note that in special situations at the company's discretion, Gold Club Member pricing may be extended to other long-time Rhino Software customers. Feel free to contact us to see if you're eligible. 

Current discounted prices for Gold Club Members are:

When ordering, simply place your online order as you normally would. On the page where you can review your order quantity & price, you will see a box where you can enter a Promo code or Upgrade request. Type the phrase Gold Club Member into that box. It's as simple as that.

Your online order receipt will still display the Full Price for the product. Once we receive your online order and verify that you are a valid Gold Club Member, then we will apply the discount to your order and you'll be refunded the appropriate amount to your credit card or PayPal account.

Downloading vs. CD-R 

You may be wondering, what's the difference between downloading software directly from the web versus receiving it on CD-R (disk)? There are pros and cons to each method, so you should understand them in order to know which option is the right one for you. 

The advantage of downloading software from the web is that you receive the product faster and it saves you money. After completing your online order, you are instructed to proceed to a special page where you can immediately download the software that you just ordered (see note 1). You don't have to wait several days to receive a CD-R disk in the mail. Plus, because you're also saving us time by not having to burn, package, and mail a disk, you save $10 off the price of the software (CD-R's cost $10 more than downloads). On the downside, some of our software products are pretty large and take a while to download. People with slow modem connections (56K or less) and those who simply hate waiting for lengthy downloads to complete, may not want to go the download route. And popping a CD-R into your PC to install the software is much easier for people who just aren't all that web-savvy.

The advantage of receiving your software on CD-R is simpler installation and a permanent copy of the software on disk. There's nothing easier from a software installation standpoint than simply popping a CD into your CD-ROM drive. There's no time spent downloading, locating the downloaded file on your hard drive and unzipping it, and no double-clicking the proper EXE file to start the installation. Plus, with a CD-R, you have a permanent copy of the software on disk that you can't accidentally delete from your hard drive. The downside of getting software on CD-R is that it takes longer to receive it, and it costs you more money. Orders for software on CD-R are usually filled within 2 business days after receipt of purchase, and then shipped via USPS Priority Mail (2-3 day delivery). So packaged software normally takes 3-5 days to be delivered to you. Also, because of shipping, handling, and raw materials costs, CD-R software costs $10 more than downloaded software.

Shipping & Handling

If you elect to order one of our software products on CD-R, please note that an extra $10 charge (over the price of the downloadable version) will be applied to cover the costs of raw materials, shipping, and handling. 

Orders for software on CD-R are usually filled within 2 business days after the receipt of purchase, and then shipped via US Postal Service Priority Mail (guaranteed 2-3 day delivery to most locations in the continental USA). This means that packaged software typically takes 3-5 days to be delivered to you once your order receipt has been received. 

For orders received from outside the continental USA, extra shipping charges and longer delivery times apply. The following table shows the shipping rates and delivery times for both domestic and international orders.

Unlock Codes

Some of our software products (such as Rhino Baseball and Rhino Hockey) require the customer to enter an Unlock Code to register the software and turn it into an unlimited use product.

There are several reasons why this unlocking mechanism exists. For starters, it allows us to offer a free, limited-use version of the software to prospective customers who want to check it out before they buy the product. Secondly, it allows us to verify that customers who have purchased the software from us have paid for it with a valid credit card or PayPal account. If the payment is declined or fraudulent, or an invalid card was used, we don't issue unlock codes to that customer until the problem is resolved. So the unlocking mechanism acts a type of theft/piracy deterrent. Thirdly, the unlocking system ensures that paying customers register their software. Registrants can then be added to our customer database, have stats service accounts setup if needed, and be eligible to receive free technical support if they need it.

To obtain an Unlock Code for a software product you've purchased from us, send an email to support@rhinosoftware.com that includes your Name, Order Number (shown on your online order receipt), and your software's unique 16-character Serial Number. Every customer receives a unique Unlock Code which is based on your software's serial number and the product version that you ordered. So please don't forget to send us your serial number or we else can't generate your unique unlock code. Requests for Unlock Codes are typically processed within 2 business days of receipt of your email.

Please note that only one (1) unlock code is issued per paying customer. You may install the software on two different computers (for instance, a desktop and laptop) and can get by with 1 unlock code. For details on how to do that, please contact our tech support team via email (support@rhinosoftware.com) or check the Getting Started Guide that came with your software.

If you want to purchase a 2nd unlock code to provide a copy to a fantasy team co-owner, friend, or family member, you can do so at an additional license fee of $20.

Refunds, Re-Downloads & Replacement Disks

Refunds 
We do not provide refunds on software, 1-time file downloads, stats services, or books. Once you make a purchase (whether online or via the phone), the product you ordered is yours and the sale is final.

We offer free trial versions of some of our software products (such as Rhino Baseball), so prospective customers are strongly encouraged to try-before-you-buy. Test-driving the software before you purchase lets you see if the software will fit your needs and isn't too advanced for your computer skill level. Also, if you're interested in a product and have a specific question about it prior to purchase, please feel free to email our sales staff (sales@rhinosoftware.com) and ask us about it. We'll be glad to help.          

Re-Downloads
Sometimes customers accidentally misplace their CD disk, accidentally delete a file they downloaded, lose files due to a hard drive crash, or get a new computer and want to re-install an old product on the new machine. In any of those cases where a customer needs to re-download a Rhino Software product, simply contact our technical support team (support@rhinosoftware.com) and we'll provide information on how to re-download the appropriate product that you need. There is no charge for re-downloading a product you've already paid for.   

Replacement Disks
Any damaged or defective CD-R disks will be replaced free of charge within 30 days of purchase. After 30 days, we'll replace any defective disk for a flat $10 charge.

Current Promotions

15% Referral Commission!
Current customers, tell your friends about Rhino Software and earn money from products & services that they purchase. For every new customer that you send us, we'll pay you a referral commission equal to 15% of the price of the item that they purchase! For example, if you refer someone who buys a $70 software product from us, you would earn a $10.50 referral commission. Pretty cool right? To earn a referral commission simply tell your friends to jot down your name in the Promo Code box when placing their online order (for example: "referred by Bill Smith"). When we receive their order, we'll verify your name as being a current Rhino Software customer and then we'll mail you a referral check. Please allow two weeks for delivery of your referral check.    

Place Your Order

The Online Order Form shown below lists all Rhino Software products and services that you can currently purchase online.
The online order form is divided into 3 sections:

    > Software Products that you can Download from the web
    > Software Products available on CD-R
    > Services that we provide (such as stats download services)

To fill out your order, enter the quantity that you wish to order of each product (typically 1), then click the Calculate Order button to compute your order totals. You'll be directed to a screen where you can see what's in your shopping cart, and then you'll be asked to provide your address and credit card information. Please note that your credit card data is processed by a secure server to completely guarantee that your online transaction is 100% safe.

We accept payments via MasterCard, Visa, Discover, American Express, PayPal, money order, and personal check. For products that are purchased via personal check, we must wait until your check clears the bank before we can send your CD or email downloading instructions.  

    > Items shown with a WHITE background are immediately available for order.
    > Items shown in YELLOW are not yet available, but can be pre-ordered.
    > Items shown in VIOLET are still under development & testing and not currently available for sale.

Please check the notes section below for availability dates.
For customers who pre-order, we will notify you via e-mail when the product is officially released.

Products Available for Online Order on March 11, 2008: